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Sending a message using this form is the most secure way to communicate with us.

We aim to respond to all messages received within one working day.

Or you can write to us at:
Chynoweth House
Trevissome Park

If you are a lender and would like your products to appear on our site, please contact us using this form and a product manager will be in touch with you shortly to discuss any opportunities.


If you wish to make a complaint, please email us. Our complaints policy is that:

  • We will acknowledge your complaint usually within 24 hours and always within 2 working days.
  • We will deal with it confidentially.
  • We aim to provide a fair response within 5 working days.
  • If your complaint requires detailed investigation we will keep you advised regularly by email of the progress we have made.
  • If you are unhappy with our response, you can appeal to our Operations Director for a personal review of your complaint, by emailing him at
  • You also have an option to register a complaint using the EU Online Dispute Resolution Platform for cross-border consumer claims.

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